Gold Star Performance

Created: 24/09/2008

Perry Bishop and Chambers prides itself on being 'the agent who keeps you informed' whether you are selling your home or looking to purchase a new property.  To ensure all clients are getting the service they deserve, the company sends a short questionnaire to all sellers and purchasers, following the completion of a house sale.  The information returned in the survey provides valuable market research and enables the company to continue to provide the great level of customer service which it believes is second to none.

The final question in the survey invites respondents to give the office dealing with their transaction, a mark out of 10 for the overall service they have experienced.   The 'marks' are then collated and every three months, the office with the top mark is awarded a 'gold star' trophy!  Although this could be seen as competitive fun, the offices are always keen to win the award and therefore each office ensures that it is serving its customers to the best of its ability. 

Congratulations in September went to the Nailsworth office who scored an average of 9 out of 10 from surveys received back in June, July and August - and they were so pleased with the result, they proudly put their award on display in prime slot in the front window!  The competition is so fierce that they were closely followed by the Faringdon and Tetbury offices with scores of 8.6 and 8.4 respectively.

As an added bonus, 100% of the Nailsworth replies stated that they would use the services of Perry Bishop and Chambers again and would recommend the company to friends.   Well done Nailsworth!

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