Service Level Agreement
Our promise to you
Our Service Level Agreement is our commitment to you to providing the best possible service throughout the sales process, with the aim of securing the best price for your property in your desired timescale.
Once on the market an experienced estate agent will keep you fully informed of the marketing progress that we are making on your behalf and will provide you with regular updates to discuss:
- the response and feedback received, including constructive viewing feedback
- your onward search
- advertising responses and feedback
- your timescales
- prevailing market conditions
- overall marketing strategy going forward
We are confident your property will reach the widest possible audience on both a local and national level. We have extremely prominent newspaper advertising and editorial features. All properties are included into our exclusive weekly Property Bulletin.
We work with a London office to ensure that buyers coming out of the Capital or those relocating within the UK and moving from overseas are attracted to our region. In addition this unique service provides national property PR and advertising in publications such as The Times, Daily Telegraph and Country Life.
Properties are marketed at perrybishop.co.uk, rightmove.co.uk, Zoopla, onthemarket.com, amongst other subsidiary websites.
In addition, our website is optimised for mobile or tablet users with high resolution photographic images.
Low Key Marketing
If you are yet to find a suitable property to move to, or have an open timescale, we can offer low key marketing, whereby we produce sale particulars and market the property to buyers who would wait for you, subject to agreement. We may then not advertise in the local papers or even erect a For Sale sign unless requested by yourselves, providing a reasonably discreet and low key sale.
Viewings and Security
We advise on home presentation to assist in marketing and the best way to show the property and, we aim to accompany all visits by potential buyers and also ask our clients to complete a short information sheet about their property, ensuring we have all the main information to hand.
Viewing feedback is reviewed and discussed the following day so you are kept fully informed.
When a sale is secured at the best price for you and a buyer that is agreeable with your timescale and circumstances, we will instruct Solicitors to commence the necessary legal work, and will liaise with your Solicitor and your Buyer on a regular basis to ensure that everybody is kept informed, and also to make sure that we assist with any queries or issues as a result of the conveyancing process.
Our Clients find considerable comfort in the service that we provide, much of this feedback can be viewed at allAgents.co.uk.
We have thousands of potential buyers on our extensive database, both those currently residing in our region as well as looking to move into the area. These buyers receive individual property alerts with all the latest instructions, as well as a weekly bulletin with a round-up of that week’s latest listings - on the basis that not every buyer will end up buying the property that they set out to purchase.
We charge a fee when we have sold your property, typically based upon a small percentage of the sale price, or depending on value this may be a fixed fee.
We are confident that you will be delighted by our level of service. Should for any reason you be dissatisfied with our service you are perfectly within your rights to seek redress either via our own Complaints Handling Procedure or via the Alternative Dispute Service:
"They gave us empathy and support during difficult decision making."
Nick and Jenny, Tetbury